The monthly minute
A monitored system deserves one minute a month: put the system on test with the monitoring station, trip a sensor, and confirm the signal arrived. That single habit catches aging batteries, loose contacts, and communication issues while they are still trivia instead of trouble.
Keep the call list alive
When an alarm comes in, the monitoring station’s dispatchers work your call and reset list: who to reach, in what order, and who is authorized to cancel or reset. The list is only as good as its last update, and updates go through our local operations team, not a national queue, so a change takes one call. Staff changes, new phone numbers, a manager who moved on: any of those can turn a two-minute verification into a dispatch that did not need to happen.
Keys, codes, and people
- One code per person, never a shared master. The system then keeps its own record of who armed and disarmed.
- Spare keys with named keyholders, not under the mat. Your keyholders should also be on the call list, so the person the operator reaches can actually get in.
- Remove access the day it should end. Codes, app logins, and keys leave with the person.
The annual checkup
Once a year, a technician visit pays its way: battery health, sensor alignment, communicator signal strength, and a full test with the monitoring station. Detectors get dusted, batteries with a birthday get replaced, and the system starts another year with a clean bill. We schedule it so you do not have to remember it.
Common questions
Put your system on a schedule.
We will update your call list and book the annual checkup in one call.
