We have compiled a list of some of the most commonly asked questions we have received from our customers and clients. For additional questions or to contact our sales and support departments, contact us at [email protected] or give us a call at (330) 369-2956.

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Frequently Asked Questions

Our most frequently asked questions and answers


There are a few options on how to get in touch with Howland Alarm. You may call us directly at (330) 369-2956 or you can stop by our office and our friendly office staff can get you in touch with one of our sales representatives as soon as possible. You may also go to the Contact Us page and fill out the FREE ANALYSIS form and we will contact you as soon as possible.

A representative is happy to give you pricing over the phone but we feel it is best to come to your location so we can see the application. We like to take an overview of what type of wiring we will need to run, type of home/business, structure, and also talk with you about your needs/wants. this gives us the information we need to give you a firm price versus a ballpark price over the phone, and allows us to custom design your system.


Our main phone number is (330) 369-2956. Our business office address is 2489 Niles Cortland Road NE Cortland, Ohio 44410. Our general office hours are Monday-Friday 9AM to 5PM but are subject to change. You can call anytime for a free estimate and someone will get back to you as soon as possible.

Yes, we own and operate our local monitoring station in Trumbull County. We have knowledge of what is going on in the local area for weather, crime and any issues that affect your security system. Most monitoring stations do not have that knowledge because they are usually out of the state and sometimes out of the country!

Absolutely, we offer those services to customers who have smartphones or access to a computer. You can turn your alarm on/off with just a few simple steps and view your cameras as well!

We offer services for homes, businesses (small and large), government buildings, schools, retail stores, restaurants, 2nd homes or cottages, dorm rooms, portable systems for rental properties and more. If it has stable electrical power, we can protect it! Howland Alarm offers services within a 50 mile radius from our business office.

Yes, we offer a variety of protection to meet your needs that go beyond an alarm. We offer camera systems, commercial fire alarms (including: testing, inspecting and servicing), intercom systems, central vacuum systems, home automation components that integrate with your alarm, smoke detectors, sump pump sensors and much, much more.

We off a promise to never raise your standard monthly monitoring rate for the lifetime of having Howland Alarm as your mentoring provider. We know that most senior citizens are on a fixed income and a guaranteed rate helps them to know they will always be able to afford their peace of mind. Other discounts maybe available depending on the purchase.

Yes. Many insurance companies offer discounts with a professionally installed alarm by Howland Alarm. Call your agent for details.

Yes, we accept Visa, Mastercard and Discover. You can pay your bill from our website or call our office and pay over the phone. You can also have your billing applied to your credit/debit card automatically each month. It is called “Auto Pay”. Call for more details.

Yes, we can set up an appointment with a representative/technician for an on site evaluation to see if we can use all or part of the existing system. Come join our family, call for an appointment today.

*We recommend you verify with your existing security provider that you are not under contract with them


Is there a green “READY” light on your keypad? If YES – enter your 4 digit code and OFF (1) and then try arming again. If NO – push “STAR” key to determine the faulted zone.

At the keypad: Put in your 4 digit code, followed by the BYPASS key (6), then the 2 digit zone number that needs bypassed (Ex: If your code is 1234, and the zone is 02, then at the keypad you would enter 1-2-3-4-6-0-2). You will hear a single beep, the green READY light should come on, and then you will be able to arm as normal. If you need further assistance, or a service call, please contact our office.

Your alarm is equipped with a backup rechargeable battery that will carry the system without electric for several hours. However, like a car battery, this battery will need replaced every 5-7 years. You will see a warning indicator in the upper right hand corner of the keypad screen “BATT” – this means it is time to replace the battery. They can be purchased at our business offece. Call for business hours and availability. If you have not lost electric, and in the upper corner of the keypad it says “NO AC” – call our office immediately.

First try turning on the chime mode feature – enter your 4 digit code then “CHIME” (9). Sometimes the chime feature gets turned off accidentally. The chime toggles from off to on each time your 4 digit code and (9) is entered. If this does not fix the problem, please call our office for further troubleshooting steps.

Remotes are battery operated, and if your remote is more than 3 years old you may need to change the battery. Take care and be sure to install them the same way they were originally installed, or you could destroy the remote. If you wish to have us change your battery we can do so at the business office. If this doesn’t fix the issue or the remote is not more than 3 years old, call the business office as there are several other troubleshooting measures to be considered.

Glossary of Security Terms

Here is a short list of some of the most commonly used security terms and phrases.

Control one or more doors with the ability to schedule/restrict access and view activity reports. The required locks can be controlled by fobs, cards, codes, and push buttons

Device used to allow your alarm to transmit a signal without having a phone line. This is also required to be able to use Total Connect 2.0. This is not considered a “Wireless” device and is not affiliated with the home or business owners cell phone or cellular contract with your phone company.

Refers to the way that the security system and sensors are installed. These sensors use wires to communicate with the master control. This is not to be confused with the way the alarm communicates (phone line vs. cellular).

In-home devices that can be controlled on or off site from your smartphone, tablet, or computer.

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Device used to control the alarm system that also displays the status. This is not the Master Control panel or “brain” of the alarm system.

This is the “brain” of the alarm system that is responsible for how your alarm reacts when it is triggered.

A free application that can be used to control the alarm, home automation, and certain cameras via smartphone, tablet, or computer from on of off site. Howland Alarm cannot control the performance of the app itself, just the activation of the account.

Refers to the type of sensors used. These sensors use batteries to communicate with the master control instead of wires. This is not to be confused with the way the alarm communicates (phone line vs cellular).